Return and exchange
Online store Textil.best in its activities is guided by the norms of the current legislation of Ukraine. The procedure for returning and exchanging goods is regulated by the Law of Ukraine "On Protection of Consumer Rights".
Return and exchange of goods of inadequate quality
According to Article 8 of the Law of Ukraine "On Protection of Consumer Rights", goods of inadequate quality can be returned or exchanged within 14 days from the date of purchase. If the integrity of the packaging is not violated, the product was not in use, was not washed, ironed, and was not soiled.
Inappropriate quality are:
- factory marriage, which manifests itself in a violation of the appearance of textile products, which is strikingly different from the photo in the Textil.best online store or the inability to perform the declared functions;
- non-compliance of the received goods with the one placed in the order or announced by the manager when ordering over the phone: the criteria for difference are color, size;
- damaged packaging that was damaged through no fault of the transport company;
Goods of inadequate quality are returned to the warehouse or exchanged for a similar one without defects, in agreement with the manager of the Textil.best online store at the expense of the online store. The fact of the defect must be recorded on video or photo shooting and submitted for consideration in any convenient way. Viber for data transfer +38 063 704-68-80 or email firstname.lastname@example.org. Return data: branch and type of transport company, city, name of the recipient of the return, as well as the phone number are voiced by the manager of the Textil.best online store by phone or by viber or e-mail of the buyer. Depending on the chosen by the buyer, the method of communication. The exchange of goods of inadequate quality, for a similar one of good quality, is made after the receipt and acceptance of the returned goods at the warehouse, usually within 2-5 days. Refunds are made to the buyer's card, from which the payment for the purchase was made, or to the one indicated by the buyer, authorized in his account in the Textil.best online store, immediately after the goods arrive at the warehouse.
Return and exchange of goods of good quality
According to Article 9 of the Law of Ukraine "On Protection of Consumer Rights", a product of good quality, a non-food group of goods, can be returned within 14 days from the date of purchase if its style, color, size do not suit the buyer and make it impossible for its further operation.
The conditions for the return and exchange of goods of good quality are:
- package integrity;
- preservation of the original qualities of the new product;
- the product was not in use, was not washed, and was not subjected to mechanical stress;
The cost of delivery for the exchange or return of goods of good quality is at the expense of the buyer. The branch and type of the transport company, city, name of the recipient of the return, as well as the phone number for returning goods of good quality are indicated by the manager of the Textil.best online store when the buyer informs by telephone about the intention to return goods of good quality. Or in response to a letter written to email@example.com. Refunds for goods of good quality are made to the card with which the buyer paid for the goods, or to the specified account or card by the buyer by mail or viber +38 063 704-68-80.
Please note that according to the Decree of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994 "On the Implementation of Certain Provisions of the Law of Ukraine" On the Protection of the Rights of Consumers "" textile products, and in particular BED LINEN, as well as down and feather products of good quality, can be exchanged and are non-refundable. Therefore, in order to avoid misunderstandings, check and specify the dimensions of bed linen, as well as its desired characteristics, before ordering. It is also possible to get acquainted with the quality of bed linen and its compliance with the expected type in the department of the transport company, or upon receipt from the courier, we specifically allow inspection of the goods before payment. There is no such possibility when receiving goods at the post office, since only paid goods are received there.